CHRYSLER'S IMPROPER ACTION ON AIR BAG RECALL #02V293000 . WHEN SYMPTOMS APPEARED 2 YEARS PRIOR TO THIS RECALL, THE DEALER REPLACED BOTH THE CLOCK SPRING AND AIR BAG, BASED ON CHRYSLER'S BEST SERVICE INFORMATION. AT THE TIME I COMPLAINED TO A REGIONAL SERVICE REPRESENTATIVE STATING THAT AIR BAGS RARELY GO BAD AND ONLY NEED TO BE REPLACED AFTER ACTIVATION. HE AGREED BY COMPENSATING HALF OF THE TOTAL REPAIR COST. LO AND BEHOLD THIS RECALL SHOWS UP IDENTIFYING THIS SAFETY ISSUE. I SUBMITTED THE PROPER PAPERWORK TO CHRYSLER TO PARTICIPATE IN THE RECALL AND THEY DENIED THE AIR BAG PORTION OF MY REPAIR STATING IT WAS NOT PART OF THE RECALL. I FEEL TOTAL CONSIDERATION SHOULD BE GIVEN TO THE ENTIRE REPAIR AS THIS WAS THEIR ORIGINAL SOLUTION TO THIS SAFETY ISSUE. I FELT MY HANDS WERE TIED AT THE TIME OF REPAIR BECAUSE I WANTED THE SAFETY OF HAVING THE AIR BAG FOR MY FAMILY AND WAS ACTUALLY AFRAID OF ACCIDENTAL DEPLOYMENT. YOU SHOULD DIRECT CHRYSLER TO PROVIDE FULL REMEDY QUALIFIED PARTICIPANTS IN THIS PROGRAM. DO NOT ALLOW THEM TO SHIRK THIS OBLIGATION.
2010
TIRES
WE PURCHASED A 2010 DODGE GRAND CARAVAN IN JULY OF THIS YEAR. IT HAS BEEN A DRY SUMMER HERE IN NORTHEASTERN PA AND WE HAVE NOT DRIVEN MUCH UNDER WET CONDITIONS. APPROXIMATELY TWO WEEKS AGO MY WIFE AND I WERE GOING OUT TO DINNER AND THE ROADS WERE WET FROM A SMALL AMOUNT OF RAIN. EVERYTIME WE STARTED FROM A STOP SIGN OR TRAFFIC LIGHT THE TIRES WOULD SPIN BEFORE THEY WOULD GAIN TRACTION ON THE PAVEMENT. I WAS SHOCKED THAT THIS WAS HAPPENING, AND MY WIFE STATED IT HAPPENED TO HER ALL THE TIME. THIS IS NOT A FAULT OF OURS AS THIS HAS NEVER HAPPENED PREVIOUSLY WITH ANY TIRES WE HAVE HAD ON ANY OF OUR PAST VEHICLES. THE VEHICLE DOES NOT HAVE ADDITIONAL HORSE POWER AS THE ENGINE IS THE SAME AS THE ENGINE IN THE CARAVAN THAT WE TRADED FOR THIS CARAVAN. WHEN WE CONTACTED CHRYSLER CONCERNING THIS PROBLEM THEIR RESPONSE WAS IT IS NOT OUR PROBLEM, IT IS THE TIRE MANUFACTURER'S PROBLEM. BUT CHRYSLER IS THE ONE WHO SELECTED THIS BRAND OF TIRES TO BE PLACED ON THIS NEW VEHICLE. ALSO, WHEN LOOKING UP INFORMATION ON YOKOHAMA TIRES ON THE INTERNET, I CAME ACROSS A WEB SITE THAT CONTAINED 8 PAGES OF COMPLAINTS ABOUT YOKOHAMA TIRES. I CONTACTED THE SELLING DEALER WOTOR WORLD OF WILKES BARRE, PA. AND THEY SAID THEY WOULD MAKE AN APPOINTMENT FOR US WITH THE TIRE DEALER WHEN HE WAS AT THE DEALERSHIP. IT HAS BEEN MORE THAN TWO WEEKS AND STILL NO WORD OF AN APPOINTMENT. AND THE TIRE DEALER IS LESS THAN 5 MILES FROM THE AUTO DEALER. THE TIRES ARE YOKOHAMA MODEL AVID S33 THE VEHICLE VIN IS [XXX] AND MY CHRYSLER COMPLAINT # IS 19735130. WHILE WORKING ON THIS COMPLAINT THE SELLING DEALER FINALLY RETURNED OUR CALL THAT WE PLACED TODAY AND NOW THEY ARE TRYING TO ABSOLVE THEMSELVES FOR ANY RESPONSIBILITY TO BE OF ASSISTANCE IN HANDLING THIS PROBLEM. AT THIS POINT WE DO NOT KNOW WHAT ELSE TO DO. WE ARE SENIOR CITIZENS AND ARE AFRAID TO OPERATE THE VEHICLE UNDER WET ROAD CONDITIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
