UPON RECEIVING A RECALL NOTICE CONSUMER TOOK THE VEHICLE TO SERVICE DEALER FOR REPAIRS OF ABS BRAKES. THE SERVICE DEALER TOLD THE CONSUMER THAT HE WOULD NEED TO PAY FOR A DIAGNOSTIC. CONSUMER STATED THERE WERE 7 RECALLS ON THIS PARTICULAR VEHICLE. THE RECALL SPECIFICALLY STATED THERE NO CHARGE TO THE CONSUMER. *AK
2003
STEERING
I OWN A 2003 GRAND CARAVAN CURRENTLY WITH 43,000 MILES ON IT. AT A LITTLE LESS THAN 40,000 MILES THE POWER STEERING PUMP STARTING MAKING A HORRIBLE NOISE, DIDN'T MATTER IF YOU WERE TURNING THE WHEEL OR NOT; MORE OFTEN ON A RAINY OR COLD MORNING, NOW ITS ALL THE TIME. I CONTACTED DODGE SINCE I HAVE AN EXTENDED SERVICE PLAN, TO NO AVAIL. I HAVE NO COVERAGE ON THE POWER STEERING PUMP OR RACK AND PINION, BUT IM COVERED ON THINGS THAT MY HUSBAND COULD DO IN THE BACKYARD. WHAT A STORY I WAS FED, WHEN I BOUGHT THIS $900 COVERAGE. I WAS TOLD TO GO TO A CERTIFIED SERVICE CENTER AND PAY $65 FOR A DIAGNOSTIC TEST, UMMM IT DOESN'T REQUIRE A DIAGNOSTIC TEST, IT REQUIRES 30 SECONDS OF LISTENING. THEN AND ONLY THEN WOULD THEY CONSIDER POSSIBLY HELPING ME WITH THIS REPAIR. WHEN I BOUGHT THE SERVICE PLAN, I WAS TOLD $100 DEDUCTIBLE FOR ALL REPAIRS, END OF STORY. I CANNOT BELIEVE THAT A VEHICLE WITH MILEAGE COULD HAVE AN ISSUE LIKE THIS ALREADY. DODGE DOES NOT WANT TO HELP!!!! *TR