TOOK MY DURANGO IN TO MY MECHANIC TO HAVE TIRES BALANCED AND ROTATED AND A 4-WHEEL THRUST ALIGNMENT. HE ADVISED ME THAT MY UPPER AND LOWER BALL JOINTS WERE BAD. I CALLED THE DEALER WHO WANTED ME TO HAVE THEIR MECHANICS DIAGNOSE IT. THEY AGREED THAT THE BALL JOINTS WERE BAD. I CONTACTED CHRYSLER'S CUSTOMER SERVICE DUE TO THE EXPIRATION OF THE 36,00 MILE WARRANTY. THEY AGREED TO REPLACE THE BALL JOINTS AND I WOULD PAY A $100 DEDUCTIBLE. A FILE WAS OPENED. ON AUGUST 2, 2002 I TOOK MY DURANGO TO MY MECHANIC TO HAVE A ROUTINE TIRE BALANCE AND ROTATION DONE. MY MECHANIC ADVISED ME THAT MY LOWER BALL JOINTS WERE BAD. I TOOK IT TO THE DEALER , BUT CHRYSLER REFUSED TO DO ANYTHING TO CORRECT THE PROBLEM.*AK
