TL*THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO TURN. THERE WAS ALSO AN UNUSUAL GRINDING NOISE IN THE STEERING WHEEL. THE DEALER REPLACED THE POWER STEERING PUMP YET THE NOISE REMAINED IN THE STEERING WHEEL. THE DEALER INFORMED HER THAT THE ENTIRE STEERING COLUMN AND WHEEL GEAR FAILED AND WOULD ALSO NEED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED BY THE DEALER WHEN THE COMPLAINT WAS FILED. THE MANUFACTURER ADVISED THE CONTACT THAT THEY WOULD CONFIRM WITH THE DEALER THAT THE CORRECT REPAIR WAS BEING MADE TO THE VEHICLE. THE CURRENT MILEAGE WAS APPROXIMATELY 6,700 AND THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
TL* THE CONTACT OWNS A 2013 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE GLOBAL POSITIONING NAVIGATIONAL SYSTEM WAS DIFFICULT TO READ BECAUSE THE FONT WAS ENTIRELY TOO SMALL. THE NAVIGATIONAL SYSTEM ALSO EXHIBITED WHITE LETTERING ON A LIGHT GREEN BACKGROUND, WHICH DID NOT PROVIDE ENOUGH CONTRAST. THE LOCATION OF THE SCREEN WAS ABNORMALLY LOW ON THE DASHBOARD AND CAUSED THE CONTACT TO REMOVE SIGHT FROM THE ROADWAY FOR A LONGER PERIOD OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM, HOWEVER THEY STATED THAT THE NAVIGATIONAL SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS 500. THE CURRENT MILEAGE WAS 1500. UPDATED 06/07/13*LJ