Other Engine Info: SIDI - Spark Ignited Direct Injection
Other Restraint System Info: Driver and Passenger Roof Airbags and Occupant Sensors
Plant City: Lansing
Plant Country: United States (USA)
Plant State: Michigan
Seat Belts All: Manual
TPMS: Direct
Trim: NAV Screen
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2006
SUSPENSION
I LEASE A 2006 CADILLAC STS WITH 35,000 MILES DRIVEN. FOR THE PAST 6,000 MILES, AN INCREASING THUMPING NOISE HAS BEEN EMANATING FROM THE FRONT WHEELS. I BROUGHT IT TO THE CADILLAC DEALER I GOT IT FROM (COUNTRY CADILLAC GMC BUICK, HUNTINGTON, NY) AND THEIR BRIEF SYNOPSIS INDICATED THAT THE TIRES WERE WORN OUT, BECAUSE THERE ARE FLAT SPOTS ON THEM CAUSING THE THUMPING. THE PROBLEM IS, CADILLAC EXPLICITLY WARRANTY?S THE TIRES FROM DEFECTS FOR FULL REPLACEMENT DURING THE BUMPER TO BUMPER COVERAGE OF 5 YEAR/50,000 MILES. I CONTACTED MICHELIN TO DISCUSS WARRANTY COVERAGE AND THEY INSTRUCTED ME TO BRING THE CAR INTO A SERVICE CENTER TO ANALYZE FOR WARRANTY. THEIR ANALYSIS INDICATES THAT ANY WEAR OF THIS TYPE IS MECHANICAL IN NATURE, AND IT IS A ROOT CAUSE WITHIN THE FRONT END OF THE CAR. I CONTACTED CADILLAC CUSTOMER SERVICE SPECIFICALLY (AND ADAMANTLY) REQUESTED THAT A REGIONAL REPRESENTATIVE FROM CADILLAC COME TO THE DEALERSHIP TO REVIEW THE CAR WITH ME & THE DEALERS SERVICE MANAGER. AFTER FULLY DISCLOSING ALL THE INFORMATION ABOUT THE TREAD LIFE (WHICH MICHELIN CLEARLY CLAIMS THAT THERE IS A MINIMUM OF 3/32" ACTIVE LIFE LEFT BEFORE THE LOW LEVEL INDICATOR BANDS ARE BREACHED) AND THAT THE "FLAT SPOTS" ARE NOT NORMAL TREAD WEAR, AND THAT I REQUIRE A MEETING TO REVIEW THE SITUATION. I RECEIVED A CALL BACK FROM THE CUSTOMER SERVICE REPRESENTATIVE INFORMING ME THAT THIS IS ALSO NOT A WARRANTY ISSUE. THIS IS THE PROBLEM. I KNOW THAT MY CAR HAS AN INHERENT PROBLEM. THIS WEAR IRREGULARITY IS CURRENTLY A SERIOUS SAFETY ISSUE, AND I NEED NEW TIRES BEFORE AN INCIDENT HAPPENS. MY CONTENTION IS THIS; CADILLAC IS IGNORING THE UNDERLYING PROBLEM, BLAMING IT ON "WORN OUT" TIRES, WHEN IN FACT THERE IS A MAJOR PROBLEM. I WILL REPLACE THESE TIRES, BUT THE POINT IS CADILLAC REALLY SHOULD, AND ALSO SHOULD ACTIVELY BE REVIEWING THE CAR FRONT END FOR DEFECTS; ONE WHICH DETERIORATES CRITICAL SAFETY COMPONENTS ON MY CAR. *TR
2009
EQUIPMENT
ON SEPT 17, 2009 AS I ROLLED TO A STOP IN A PARKING LOT, I APPLIED THE BRAKE AND THE CAR, WHICH WAS FOUR FEET FROM A BRICK BUILDING, SUDDENLY LURCHED AHEAD. THE CAR HIT THE BRICK WALL, AND THE ENGINE DID NOT RETURN TO IDLE UNTIL I TOOK MY FOOT OFF THE BRAKE PEDAL. WHAT HAD HAPPENED IS THIS: THE FLOOR MAT WHICH HAS NO RESTRAINTS, HAD CREPT UP CAUSING A LOWER FOLDOVER, AND PUSHED UP SUFFICIENTLY TO CAUSE A FOLDOVER OF THE UPPER PART OF THE MAT . THIS CREATED A THREE LAYER THICKNESS OF THE FLOOR MAT ENTRAPPED BETWEEN THE BRAKE PEDAL AND THE ACCELERATOR PEDAL. MY CORRECTION OF THIS FAILURE HAS BEEN TO STORE THE FLOOR MATS IN THE TRUNK II.E., NOT USE THEM. THE MANUFACTURER'S REMEDY HAS BEEN TO ISSUE REPLACEMENT MATS, BUT THEY ALSO HAVE NO RESTRAINTS AND ARE IDENTICAL IN FORM, TEXTURE, AND PLIABILITY AS THE ORIGINAL MATS. ALL OTHER REMEDIES HAVE BEEN DENIED BY THE MANUFACTURER AND THE MANUFACTURER'S SELLING AGENT (DEALER). INCIDENTALLY, THE FLOOR MATS FOR THIS CAR (CADILLAC STS) ARE IDENTICAL IN FORM, TEXTURE, AND PLIABILITY AS THOSE IN THE CADILLAC DTS. THE DTS HAS OEM RESTRAINTS, THE STS HAS NONE. I BELIEVE THE STS IS THE ONLY CAR IN THE 2009/2010 GM STABLE THAT LACKS RESTRAINTS. MY REQUEST TO INSTALL RESTRAINTS BY GM AND/OR THE GM SELLING AGAIN HAS BEEN DENIED BY GM AND GM SELLING AGENT. . WITH THE EXCEPTION OF THE FOREGOING, ALL OF THE VARIOUS COMMUNICATIONS WITH GM AND GM SELLING AGENT(S) HAS BEEN UNPRODUCTIVE. I BELIEVE AN ADVISORY OF THIS FLOOR MAT ISSUE NEEDS TO ACCOMPANY THE SALE OF THIS PARTICULAR CAR MODEL. *TR