DT: THE VEHICLE WILL SHUT DOWN STARTING WITH AIR CONDITIONER. THEN A WARNING LIGHT WILL COME ON, SYSTEM THEFT SERVICE. AND THE REST OF THE VEHICLE WILL FOLLOW. CONSUMER COULD NOT EVEN GET THE KEY OUT OF THE IGNITION OR TURN IT WHEN IT DOES THIS. THE CONSUMER WAS ABLE TO GET THE VEHICLE TO PULL TO THE SIDE OF THE HIGHWAY BECAUSE SHE KNEW THAT WHEN THE AIR CONDITION STARTS FAILING , IT WILL SHUT DOWN. WILL HAVE TO WAIT AT LEAST 25-30 MINUTES BEFORE IT WILL START AGAIN. THE FIRST TIME THIS HAPPENED THE DEALERSHIP REPLACED THE COMPUTER. THE SECOND TIME THEY REPLACED COMPUTER AGAIN. THE THIRD TIME THEY CHANGED THE MODULE. CONSUMER WAS NOT ENTIRELY SURE OF ALL THE WORK THE DEALERSHIP DID. THERE WERE NO OTHER KNOWN PROBLEMS WITH THE VEHICLE AT THIS TIME. EVERYTHING THAT THE DEALERSHIP HAS DONE TO TRY TO REPAIR THE PROBLEM HAS NOT HELPED. CONSUMER CONTACTED THE MANUFACTURER, THEY TOLD CONSUMER THAT THEY WOULD REIMBURSE HER FOR WHAT SHE PAID. THE REPLACEMENTS WERE DONE UNDER WARRANTY. THE CONSUMER DID NOT WANT THE VEHICLE SINCE SHE FELT IT WAS UNSAFE. *AK
2009
AIR BAGS
I AM WRITING REGARDING THE CADILLAC SRX VIN # [XXX] I PURCHASED IN 07/09 FROM MASSEY CADILLAC. WE HAVE A SERIOUS PROBLEM WITH THIS VEHICLE AND THE NUMBER OF TIMES IT HAS BEEN IN THE CADILLAC REPAIR SHOP SINCE IT WAS PURCHASED. THE MOST EGREGIOUS DEFECT IS THE PASSENGER AIRBAG. THE VEHICLE HAS BEEN IN THE REPAIR SHOP A TOTAL OF NINE TIMES FOR THE SAME ISSUE. THE PASSENGER AIRBAG DOES NOT ACTIVATE WHEN A PASSENGER IS SEATED IN THE PASSENGER SEAT. THERE IS A SAFETY CONCERN & AND A POTENTIAL NEGLIGENCE CLAIM FOR CADILLAC BECAUSE IF A FATAL ACCIDENT WERE TO OCCUR AND THE AIRBAG FAILED TO DEPLOY AND THE PASSENGER WAS EITHER INJURED OR THERE WAS A FATALITY, CADILLAC HAS BEEN ON NOTICE FOR MONTHS THAT THERE WAS AN ISSUE WITH THIS VEHICLE. THE VEHICLE GOES INTO THE SHOP, STAYS FOR A FEW DAYS, IS RETURNED TO ME AND THE SAME ISSUE HAPPENS AGAIN -- A PASSENGER IS SEATED IN THE PASSENGER SEAT AND THE AIRBAG SENSOR DOES NOT REGISTER THAT A PERSON IS SEATED THERE. NOTE: AS OF 4/29/13 THE VEHICLE IS SITTING IN THE SERVICE DEPARTMENT OF MASSEY CADILLAC ORLANDO WAITING TO BE REPAIRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR