CADILLAC MOTOR DIVISION BLEW OFF MY INQUIRY. 05/26/2006 22:06:32CIDENT DESCRIPTION: WHEN TURNING OFF IGNITION WITH 2003 CADILLAC ESCALADE, AND TOUCHING EXTERIOR MIRROR BUTTON TO FOLD MIRRORS IN OR OUT, POWER SEAT AUTOMATICALLY MOVES DRIVER INTO STEERING WHEEL CRUSHING SAID VICTIM INTO STEERING WHEEL. REMOVING KEY DID NOT STOP. ONLY WAY TO RELEASE THIS A SECOND INCIDENT WAS TO OPEN THE CAR DOOR TO KILL THE POWER. CORRESPONDENCE FROM GENERAL MOTORS RESPONSE IS NO FURTHER ACTION. WHEN THIS HAPPENS A THIRD TIME, I WILL DELIVER SAID AUTOMOBILE TO THE CLOSEST CADILLAC DEALER AND REMOVE MY LICENSE PLATES. DEAR MR. WEALE, THANK YOU FOR CONTACTING THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APPRECIATE YOU TAKING THE TIME TO WRITE ME IN REGARDS TO YOUR SERVICE REQUEST. THIS OFFICE GATHERS INFORMATION AND BASED ON THAT INFORMATION WE ARE ABLE TO DETERMINE THE BEST METHOD OF HANDING YOUR REQUEST. WE ARE CONTINUALLY MAKING IMPROVEMENTS IN WAYS TO ASSIST THE NEEDS OF OUR CUSTOMERS. AGAIN, I HAVE REVIEWED YOUR REQUEST 1-410654614 WITH THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APOLOGIZE THAT THE DECISION WAS NOT IN ACCORDANCE WITH YOUR WISHES, HOWEVER; THIS IS THE FINAL DECISION OF GENERAL MOTORS AND WE WILL NO LONGER ADDRESS ADDITIONAL MESSAGES ON THIS SUBJECT. PLEASE FEEL FREE TO CONTACT US AGAIN WITH ANY OTHER CONCERNS YOU MAY HAVE OUTSIDE OF THIS ISSUE. IF YOU SHOULD NEED TO CONTACT US IN THE FUTURE, SIMPLY REPLY TO THIS MESSAGE OR CALL OUR CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-800-458-8006. CUSTOMER RELATIONSHIP MANAGERS ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK. SINCERELY, NANCY CASTANEDA, CUSTOMER RELATIONSHIP MANAGER CADILLAC CUSTOMER ASSISTANCE CENTER : [email protected] POWER SEAT CRUSHING THE DRIVER INTO THE STEERING WHEEL WHEN THE KEY IS TURNED OFF AND THE MIRROR RETRACTION BUTTON IS PUSHED... THE PAINT DAMAGE WITHOUT ADVISING OWNERS THIS IS FILLED WITH A LIQUID WHICH
2007
POWER TRAIN
I PURCHASED A 2007 ESCALADE AND HAVE HAD IT FOR JUST ABOUT 1 YEAR. SO FAR I HAVE HAD TO REPLACE A DEFECTIVE WINDSHIELD, HUBS, EVAP SENSOR, PURGE VALVE, FUEL LEVEL SENSOR, TRANSMISSION, DEFECTIVE RIMS, PLUS THE NORMAL WEAR AND TEAR ITEMS....BRAKES, ROTORS, BATTERY. ALL OF WHICH HAPPENED TO GO RIGHT AROUND 90,000 TO 100,000 MILES. I CONTACTED CADILLAC TO ADDRESS THE ISSUES AND COMPENSATE SOME COSTS AS THIS SUV HAS ALWAYS BEEN REGULARLY MAINTAINED WITH THE BEST PRODUCTS AVAILABLE INCLUDING SYNTHETIC OILS. THEY REFUSED TO WORK WITH ME.... WELL TODAY THE ICING ON THE CAKE. MY GRANDFATHER PASSED AWAY THIS WEEK, WHILE MOVING HIS PERSONAL BELONGINGS AND HAVING A FULL TRUCK LOAD OF THEM THE TRUCK CAUGHT ON FIRE. SMOKE BEGAN TO POUR IN FROM THE DASH BY THE WINDSHIELD THE UNDER THE DASH. I OPENED THE HOOD AND FLAMES SHOT OUT BURNING MY HAND. THE POLICE & FD CAME. THANK GOD FOR THE FAMILY IN THE HOME NEAR BY WHO RAN OUT WITH A FIRE EXTINGUISHER. I HAD TO PAY FOR A TOW FROM MAINE TO NH. I WAS OUT OF STATE, THE DEALER IS CLOSED UNTIL MONDAY. FIND A VEHICLE TO USE TO GO TO NY WHERE THE FUNERAL SERVICE ARE BEING HELD. THIS VEHICLE IS UNDEPENDABLE, UNRELIABLE, JUNK THAT IS UNSAFE. NOT ONLY IS IT BECAUSE THIS ONE IS A LEMON BUT BECAUSE THEY DO NOT BACK THE PRODUCT. GM DOES NOT CARE ABOUT THE PUBLICS SAFETY. THEY DON'T CARE IF FOLKS GET INJURED OR KILLED. MANY OF THE ISSUES I HAVE HAD ARE SAFETY ISSUES BUT GM DOSE NOT FIND THEM TO BE. IF A TRANSMISSION LOCKS UP WHEN YOU ARE DOING 65 ON A HIGHWAY AND DROPS TO 20 I THINK THAT'S A SAFETY ISSUE. AT LEAST THAT IS WHAT I HAVE BEEN TOLD BY MULTIPLE MECHANICS. IF YOUR WINDSHIELD IS DEFECTIVE DUE TO THE PLASTIC AND GLASS SEPARATING AND YOU CAN'T SEE TO DRIVE, THAT TOO IS A SAFETY ISSUE. IF YOUR HUBS GO BAD YOUR WHEEL CAN COME OFF AT ANY SPEED...ANOTHER ISSUE. AND IF YOU ARE TRAPPED IN A BURNING CAR. I WOULD ALSO SAY THAT MAY BE AN ISSUE TOO. *TR