TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THE REAR DOOR LOCKS WOULD NOT UNLOCK WHEN USING THE KEY FOB. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR ACTUATOR WOULD NEED TO BE REPLACED ON BOTH REAR DOORS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
2011
STEERING
WHILE DRIVE ON FREEWAY AT ABOUT 60 MPH; WENT INTO A SLIT LEFT CORNER AND UPON EXITING THE CORNER THE STEERING HUNG UP AND WOULD NOT TURN BACK TO THE RIGHT. WITH MUCH PRESSURE ON THE STEERING WHEEL TO THE RIGHT THERE WAS A POP IN THE STEERING AND THE CAR RESPONDED TO THE RIGHT. WITH IN A MINUTE ON THE NEXT CORNER THE SAME THING HAPPENED. THE CAR WAS DRIVEN 10 MILES AND PARKED ABOUT 20 MINUTES. WHILE DRIVING THOUGHT THE PARKING LOT ON A 90 DEGREE LEFT TURN IT HAPPENED A 3RD TIME AND TOOK MORE FORCE TO GET THE STEERING TO FREE UP TO THE RIGHT. IT HAPPENED ONE MORE TIME BEFORE LEAVING THE PARKING LOT. THE DEALERSHIP THAT SOLD THE CAR TO USE WAS ACROSS THE STREET AND THE CAR WAS LEFT WITH THEM FOR REPAIR. THE DEAL WAS UNABLE TO GET THE CAR TO DO IT WHILE TEST DRIVING. BUICK AND THE DEALERSHIP REFUSE TO INVEST THE TIME TO OR MONEY TO GIVE US A ROOT CAUSE OR CORRECTIVE ACTION. THEIR SOLUTION IS TO KEEP DRIVING IT UNTIL THE PROBLEM IS PERMANENT OR WE CAN BRING IT IN AND THEY CAN SIMULATE IT IN THE SHOP. I'M DISAPPOINTED THAT HUMAN SAFETY IS NOT THEIR CONCERN. *TR
