WITHOUT ANY WARNING, MY LATE MODEL 2010 BMW X6M BURST INTO FLAMES, EXPLODED AND WAS COMPLETELY TOTALED. I PICKED THE CAR UP FROM CENTER BMW IN SHERMAN OAKS, CA, ON THE EVENING OF FRIDAY, NOVEMBER 2ND, AFTER THE CAR HAD BEEN SERVICED FROM 10/25 THROUGH 11/2. CENTER BMW DESCRIBED THE REPLACEMENT OF ALL EIGHT (8) FUEL INJECTORS AND SPARK PLUGS FOLLOWING AN ENGINE MALFUNCTION, AMONG OTHER ITEMS. ALL WORK WAS DONE UNDER WARRANTY. ON THE LATE AFTERNOON OF NOVEMBER 3, 2012, AFTER LEAVING AN AFTERNOON MOVIE WITH MY CHILDREN (THEY ARE 9 AND 12 YEARS OLD), I CAN BEST DESCRIBE THE EVENT AS A LOUD BANG WHILE GOING APPROXIMATELY 10 MILES PER HOUR IN A RESIDENTIAL AREA FOLLOWED BY AN IMMEDIATE ENGINE MALFUNCTION LIGHT AND ACTUAL FLAMES COMING OUT FROM THE FRONT AND UNDER THE CAR ? THERE WAS NO DELAY WITH THE FLAMES, IT HAPPENED IMMEDIATELY. MY FAMILY AND I IMMEDIATELY ATTEMPTED TO GET OUT OF THE CAR, HOWEVER, THE FRONT PASSENGER DOOR WOULD NOT OPEN AND I HAD TO DRAG MY DAUGHTER OUT OF THE CAR OVER MYSELF AND FORCE MY DOOR OPEN WHILE BURNING MYSELF ON MY RIGHT HAND FROM THE FLAMES. THE CAR WAS ENGULFED IN FLAMES AND EXPLODED OVER THE NEXT 3-4 MINUTES. CENTER AND BMW N.A. HAVE DONE VERY LITTLE (EFFECTIVELY NOTHING) TO ATTEMPT TO DETERMINE THE SPECIFIC CAUSE OF THE FIRE AND EXPLOSION NOR TO ALLAY ANY FEARS THAT MAY APPLY TO MYSELF OR THE SAFETY OF THE GENERAL PUBLIC - INDEED, THEY WON'T EVEN AGREE TO AN INSPECTION TO DETERMINE THE CAUSE. MY REPEATED QUESTIONS TO BMW N.A. AND CENTER BMW HAVE BEEN - IS THIS LIMITED TO JUST MY CAR OR IS THIS SYSTEMIC ACROSS MANY LATE-MODEL HIGH PERFORMANCE BMW?S CONSISTENT WITH THE MANY RECENT RECALLS CONCERNING WATER AND OIL PUMP FAILURES. PLEASE SEE THE VIDEO HTTPS://WWW.DROPBOX.COM/S/IL4O7IKEG9RT4TU/BMW%20X6M%20110312.MOV
2009
FUEL/PROPULSION SYSTEM
VEHICLE WASN'T DRIVING PROPERLY, CONSTANTLY PUTTING 1 QT OF OIL IN VEHICLE EVERY 2 WEEKS BECAUSE I WOULD GET A MESSAGE ON DASH SAYING LOW OIL. I TOOK MY VEHICLE TO DEALERSHIP AND THEY SAID NOT SHOWING A PROBLEM. THEY RAN DIAGNOSTIC TEST AND STILL NOTHING. SAME ISSUE HAPPEN AGAIN AND MORE TEST WERE RUN AND FINALLY THEY SAID IT WAS FUEL PUMP SYSTEM AND IT WAS FIXED. THE OIL ISSUE CONTINUED ON UNTIL MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE DEALERSHIP YET AGAIN AND THEY DON'T KNOW WHAT THE PROBLEM IS. THEY'VE HAD MY VEHICLE FOR 3 WEEKS, TOOK ENGINE APART, TALKED TO THEIR MASTER TECH AND NO ONE CAN TELL ME WHAT'S WRONG WITH MY VEHICLE. AT THIS POINT I FEEL ITS A LEMON AND DON'T WANT THE VEHICLE BACK. I FEEL UNSAFE DRIVING IT AND THINK THE DEALERSHIP SHOULD GIVE ME A NEW VEHICLE AND REIMBURSE ME FOR A CAR RENTAL, MILEAGE, TIME AND ENERGY WASTED BECAUSE I COMPLAINED ABOUT THIS PROBLEM PREVIOUSLY AND THEY DID NOTHING,. I'VE CONTACTED CORPORATE AND ALL IM TOLD IS GIVE THE DEALERSHIP TIME TO FIX THE VEHICLE....ITS BEEN 3 [XXX] WEEKS AND STILL THEY DON'T KNOW WHAT'S GOING ON. CUSTOMER SERVICE TREATMENT IS HORRIBLE, I WILL NEVER BUY THIS ANOTHER BMW PRODUCT AGAIN! I ADVISE PEOPLE TO NOT BUY THIS VEHICLE AT ALL A WASTE OF TIME AND MONEY--- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR