Other Engine Info: 50-St. BIN 5/ULEV II emission. Emissions Certification Test Group: 9ADXV02.03UA.
Other Restraint System Info: Active Seat
Belt Advanced Front Air Bags.
Plant City: Palmela
Plant Country: Portugal
Seat Belts All: Manual
Series: Turbo/Komfort
TPMS: Direct
Transmission Style: Manual/Standard
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2008 VW EOS LUX 2.0T WITH DSG TRANSMISSION IN SEPTEMBER 2007. ALMOST FROM THE TIME OF PURCHASE I EXPERIENCED ANTIC BEHAVIOR FROM THE TRANSMISSION WHICH I INITIALLY DISMISSED BECAUSE I KNEW IT WAS A NEW KIND OF TRANSMISSION THAT I WASN'T USED TO. MY PROBLEMS CONSISTED OF SURGING, ROUGH SHIFTS AND A COMPLETE LOSS OF POWER WHEN ATTEMPTING FROM A DEAD STOP. THIS LATTER CONDITION WAS THE MOST DANGEROUS AS I WOULD BE PUTTING MY FOOT DOWN FOR POWER (FOR INSTANCE, ACCELERATING INTO FAST MOVING TRAFFIC) AND THE POWER WOULD JUST DISAPPEAR COMPLETELY AND THE CAR WOULD HEDGE AND BALK. MY VW DEALER HAS SEEN MY CAR 5-6 TIMES NOW FOR REPEATED TRANSMISSION ISSUES. THEY REPLACED A MECHATRONICS UNIT IN FEBRUARY 2008. THEN THEY REPLACED THE DUAL CLUTCH PACKS LATER THAT YEAR. THIS YEAR THEY REPLACED THE MECHATRONICS UNIT AGAIN WHEN THEY DETERMINED THAT THE FIRST REPLACEMENT UNIT WAS FROM A MANUFACTURING RUN OF UNITS THAT WERE KNOWN TO BE FAULTY. I'D SAY THAT AFTER THIS RECENT FIX THE TRANSMISSION IS ABOUT 95% OF NORMAL. I STILL EXPERIENCE AWKWARD SHIFTS FROM TIME TO TIME. IT IS WORTH NOTING THAT THESE PERSISTENT PROBLEMS WERE EXTREMELY DIFFICULT TO DIAGNOSE BECAUSE THEY WERE OFTEN INTERMITTENT AND THERE WERE NO COMPUTER FAULT CODES RECORDED BY THE CAR'S DIAGNOSTICS. IT WAS ONLY THROUGH THE PATIENCE AND PERSISTENCE OF THE SERVICE DEPARTMENT AT MY VW DEALER THAT THE PROBLEMS WERE EVENTUALLY DIAGNOSED AND REMEDIED. AS IT HAPPENED, THE MOST DANGEROUS CONDITION (THE DRAMATIC MOMENTARY LOSS OF POWER WHEN ACCELERATING HARD) WAS DETERMINED TO NOT BE A RESULT OF THE TRANSMISSION BUT FROM A FAULTY BRAKE SWITCH. THIS SWITCH IS RESPONSIBLE FOR PROTECTING THE TRANSMISSION BY NOT ALLOWING THE TRANSMISSION TO BE REVVED TOO HIGH WHEN THE BRAKES WERE STILL ON. THE SWITCH ON MY CAR WAS DELAYED IN TELLING THE COMPUTER ON MY CAR THAT I HAD TAKEN MY FOOT OFF THE BRAKE AND WANTED POWER. THE SWITCH WAS REPLACED AND THE HEDGING/LOSS OF POWER FROM A DEAD STOP WENT AWAY. *TR
2009
POWER TRAIN
AUGUST 2013: 2009 VW EOS ABRUPTLY LOST POWER, WOULD NOT ACCELERATE, AND THE DASHBOARD (PRND) FLASHED ERRATICALLY; HAPPENED NUMEROUS TIMES SINCE. A VW MASTER MECHANIC OF 14 YEARS TOLD ME THAT THE DSG TEMPERATURE SENSOR SHOULD BE REPAIRED AND MECHATRONICS UNIT SHOULD ALSO BE REPLACED. HE ADVISED I TAKE THE VEHICLE TO A DEALER FOR THE RECALL/WARRANTY REPAIRS. PRESTIGE VW, TURNERSVILLE, NJ TOLD TO REPLACE THE TRANSMISSION (5700 DOLLARS), DUE TO "INTERNAL TRANSMISSION ISSUES". NO DEFINITIVE PROBLEM IDENTIFIED.I WAS THEN TOLD THEY WOULD CONTACT VWOA SO THEY "COULD GO TO BAT FOR ME" BECAUSE THEY UNDERSTAND THAT "NO ONE BUYS A VOLKSWAGEN EXPECTING THE TRANSMISSION TO GO AT 74K MILES". A CLAIM WOULD BE SUBMITTED ON MY BEHALF; DUE TO NEW VW POLICY THEY 'MUST' USE A THIRD-PARTY CLAIM SERVICE-VW WOULD NO LONGER ACCEPT DIRECT CLAIMS. I CALLED THE DEALER SEVERAL TIMES AND WAS PUT OFF EACH TIME PROMISED A RETURN CALL. IT HAS BEEN NEARLY 5 WEEKS AND NOTHING HAS BEEN DONE. I CALLED VWOA DIRECTLY, THEY INDICATED THAT THEY I) HAVE NO RECORD OF A CLAIM INITIATED BY THE DEALER; II) DO NOT REQUIRE DEALERS TO USE A THIRD-PARTY CLAIM SERVICE; AND III) RELY ON THEIR DEALERS' DETERMINATION OF PROBLEMS. I AM SERIOUSLY CONCERNED FOR MY AND MY CHILD'S SAFETY. LAST WEEK, MY CAR ABRUPTLY SLOWED IN 65MPH TRAFFIC ON ROUTE 295 IN NJ; I WAS ALMOST HIT BY A CAR BEHIND ME DUE TO THIS MALFUNCTION.VW REFUSES TO ADDRESS THIS;I HOPE THE NHTSA WILL TAKE ACTION AND ADDRESS THESE CONCERNS BEFORE SOMEONE LOSES THEIR LIFE TO THIS TRANSMISSION MALFUNCTIONING. *TR