SOA GOLD PLUS ADDED SECURITY 7 YEAR/100,000 MI CONTRACT COVERAGE SO EXTENSIVE IT'S EASIER TO LIST WHAT IS NOT COVERED! 2002 WRX 64,500 MI NOW AT METRIC SUBARU DIX HILLS, NY BLEW OUT TRANS/MAN CLUTCH ASSEMBLY & WANTS $3,600. METRIC REPLACED MANUAL CLUTCH ASS 62,980 MI, COSTING $1,175 & BROUGHT BACK CAR LESS THAN 400 MI LATER BECAUSE OF CRUNCHING WHEN SHIFTING IN FIRST & REVERSE & WASN'T FIXED BECAUSE METRIC COULDN'T VERIFY COMPLAINT. FEW DAYS LATER GEAR STUCK IN REVERSE & CAR WOULDN'T BUDGE WHILE IN THE MIDDLE OF STREET. SUBARU TOWED CAR TO METRIC, COULDN'T VERIFY COMPLAINT AS GEAR BECAME UNSTUCK. NEW YEARS DAY, WITH DROPPED CLUTCH PEDAL COULDN'T GET INTO GEAR SO SUBARU TOWED CAR BACK TO METRIC. UPON CALLING SOA RECEIVED # 1072552 FROM LES HANDLEY AND AFTER SIGNING $500. AUTH TEAR DOWN CHG WAS THEN TOLD TRANS/MAN CLUTCH ASSEMBLY BLOWN OUT/ GEARS STRIPPED/CHIPPED. SOA REFUSES TO AUTHORIZE DEALER TO FIX THE CAR ASSERTING ABUSED CAR AND DRIVEN AGGRESSIVELY. METRIC EXPLAINED MANUAL TRANS A PROBLEM AND WE SEE RESEARCHING WEBSITE, NUMEROUS COMPLAINTS NEARLY SAME IDENTICAL STORY OF TRANS & MAN CLUTCH ASSEMBLY BLOWN OUT/GEARS STRIPPED/CHIPPED WITH SOA DENYING REPAIRS ASSERTING ABUSE. IS IT POSSIBLE EVERY OWNERS TALE OF WOE IS A LIE? SUBARU REPLACED OUR TRANS 29,068 MI AFTER FINDING GEARS, SYNROS AND SLEEVES DEFECTIVE. SUBARU THREE MONTHS LATER AT 29,740 MI FOUND TRANSMISSION LEAKING, SEEING TRANSMISSION CASE POROUS & REPLACED IT. 42,546 MI SUBARU REPLACED WORN REVERSE TRANS SHIFT RAIL AND CLIP. SOA CUSTOMER CARE REP, PATRICIA HUNG UP ON US WHILE WE TRIED TO OBTAIN SATISFACTION ON CLAIM FOR REPAIRS UNDER SERVICE CONTRACT, STATING DEALERSHIP SERVICE REPS INFORMED HER WE ABUSED THE CAR AND DROVE IT AGGRESSIVELY, A FACT THEY OUT AND OUT DENIED TO OUR FACE WHEN CONFRONTED ON THAT MATTER. SERVICE REP INFORMED US THEY SENT PICS AND A DESCRIPTION OF THE PROBLEM AND REQUESTED AUTHORIZATION FOR REPAIR & WAS DENIED WITH OUR SERVICE REP FEELING SOA WAS LOOKING TO AVOID THIS EXTREMELY EXPLOSIVE ISSUE. *TR
